Monitoring - With the recent release of version 2.40.0 of the ShopKeep iOS app, we now recommend that all customers not using Serverless Sync update their iPads to iOS 12 for the most reliable performance.
Oct 9, 12:14 EDT
Update - With the recent release of version 2.40.0 of the ShopKeep iOS app, we now recommend that all customers not using Serverless Sync update their iPads to iOS 12 for the most reliable performance.
Oct 9, 12:11 EDT
Investigating - With the release of iOS 12, some customers have continued to experience connectivity issues with their Bluetooth and ethernet devices, so you may experience these as well if you update. In most cases, however, the issue can still be resolved with an update to network settings.
Sep 18, 10:34 EDT
Payment Processing Operational
Credit Cards   Operational
BackOffice   Operational
ShopKeep.com   Operational
Support Operational
Phone   Operational
Chat   Operational
Email   Operational
SMS/Text Messaging   Operational
Integrations Operational
QuickBooks Integration   Operational
BigCommerce Integration   Operational
MailChimp Integration   Operational
Gift Cards Integration   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Backoffice Maintenance Oct 23, 04:00-04:30 EDT
Notice: Backoffice will be undergoing scheduled maintenance between 4:00 am and 4:30 am ET on Tuesday, October 23rd and be unavailable during that time. Additionally, you will be unable to process returns on the Register or use the Pocket app. We apologize for any inconvenience.
Posted on Oct 17, 09:15 EDT
Past Incidents
Oct 17, 2018

No incidents reported today.

Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018

No incidents reported.

Oct 3, 2018

No incidents reported.