All Systems Operational
Payment Processing Operational
Credit Cards   Operational
BackOffice   Operational
ShopKeep.com   Operational
Support Operational
Phone   Operational
Chat   Operational
Email   Operational
Integrations Operational
QuickBooks Integration   Operational
BigCommerce Integration   Operational
MailChimp Integration   Operational
Gift Cards Integration   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 22, 2018

No incidents reported today.

May 21, 2018
Resolved - All processing issues related to loyalty transactions with App Card have been resolved. Loyyalty transactions can be processed at this time and all point values are up to date.
May 21, 08:22 EDT
Investigating - Some ShopKeep users are reporting an issue in processing loyalty transactions with App Card. We are investigating the issue and its potential cause(s). Loyalty transactions can still be processed at this time although the point value may not be up to date. Please subscribe to updates on this page for new information as we uncover it.
May 21, 07:33 EDT
May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018
Resolved - The issues with our phone provider has been resolved. If you need support all channels including phone are available and fully operational. For fastest service please connect with us via Chat by logging into your BackOffice or at your convenience via SMS.
May 13, 16:59 EDT
Update - We are continuing to work on a fix for this issue.
May 13, 09:25 EDT
Identified - We are currently experiencing issues with our phone provider and call wait times may be heavily increased at this time. They are actively working on the issue and we hope to remedy ASAP. Please connect with us via Chat by logging into your BackOffice, SMS, or via email at support@shopkeep.com.
May 13, 08:36 EDT
May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018

No incidents reported.

May 9, 2018

No incidents reported.

May 8, 2018

No incidents reported.