All Systems Operational
Payment Processing Operational
Credit Cards   Operational
Gift Cards   Operational
BackOffice   Operational
ShopKeep.com   Operational
Support Operational
Phone   Operational
Chat   Operational
Email   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 25, 2017

No incidents reported today.

Sep 24, 2017

No incidents reported.

Sep 23, 2017

No incidents reported.

Sep 22, 2017

No incidents reported.

Sep 21, 2017
Resolved - This issue is resolved and full connectivity to the payment gateway has been confirmed. All customers should be able to process credit card payments normally.
Sep 21, 19:33 EDT
Identified - There is currently an internet service provider outage impacting various areas. Our payment gateway is currently experiencing intermittent connectivity because of this, meaning you may see issues processing credit card payments. Please subscribe to updates on this page for new information as we uncover it.
Sep 21, 18:17 EDT
Investigating - Some users are reporting an inability to process credit card payments. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Sep 21, 17:38 EDT
Sep 20, 2017

No incidents reported.

Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017
Resolved - The resolution has been fully confirmed and BackOffice reports are back to normal.
Sep 14, 16:23 EDT
Monitoring - The BackOffice is currently experiencing degraded performance due to ongoing maintenance actions. Some reports may show "temporarily-unavailable" in place of the names that normally appear during this maintenance window.

We do not have an exact ETA on resolution at this time but expect all maintenance to be completed within several hours.
Sep 14, 05:09 EDT
Sep 13, 2017

No incidents reported.

Sep 12, 2017

No incidents reported.

Sep 11, 2017

No incidents reported.