All Systems Operational
Payment Processing Operational
Credit Cards   Operational
Gift Cards   Operational
BackOffice   Operational
ShopKeep.com   Operational
Support Operational
Phone   Operational
Chat   Operational
Email   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 22, 2017
Resolved - This incident has been resolved.
Nov 22, 08:24 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 08:11 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 22, 08:04 EST
Investigating - Please note we are currently experiencing degraded performance with regards to processing gift cards.
Nov 22, 07:51 EST
Nov 21, 2017

No incidents reported.

Nov 20, 2017

No incidents reported.

Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 17, 2017

No incidents reported.

Nov 16, 2017

No incidents reported.

Nov 15, 2017

No incidents reported.

Nov 14, 2017
Resolved - Our gateway partner has observed stability over the past 45 minutes with transaction processing issues across the affected processors. The issue is now resolved. Our gateway partner will continue to monitor the affected processors, and provide additional updates as needed.
Nov 14, 15:04 EST
Identified - A gateway partner has confirmed reports of transaction processing latency with multiple processors due to a downstream issue with a major card brand. Support teams are currently investigating the incident and the gateway provider will continue to provide updates as they become available.
Nov 14, 14:31 EST
Monitoring - Some users are reporting an inability to process credit card payments. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Nov 14, 13:54 EST
Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017

No incidents reported.

Nov 9, 2017

No incidents reported.

Nov 8, 2017

No incidents reported.