All Systems Operational
Payment Processing Operational
Credit Cards Operational
BackOffice Operational
ShopKeep.com Operational
Support Operational
Phone Operational
Chat Operational
Email Operational
SMS/Text Messaging Operational
Integrations Operational
QuickBooks Integration Operational
BigCommerce Integration Operational
MailChimp Integration Operational
Gift Cards Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 25, 2019

No incidents reported today.

May 24, 2019

No incidents reported.

May 23, 2019

No incidents reported.

May 22, 2019

No incidents reported.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019
Resolved - Our service provider has confirmed the issue is fully resolved. All support channels are fully operational at this time.
May 17, 18:09 EDT
Monitoring - Our service provider has confirmed the issue is resolved. All support channels are fully operational at this time. We apologize for any inconvenience this may have caused. We will continue to monitor the status for any changes.
May 17, 17:32 EDT
Identified - Our service provider has identified the issue and they are working diligently to get all services available as soon as possible. We apologize for any inconvenience.
May 17, 16:16 EDT
Investigating - We are currently experiencing an issue with our provider causing multiple Care support channels to be unavailable. Currently, all of the following functions are unavailable (chat, SMS, email, Web to Case). Customer Care will still be available via phone for any support requests. We are investigating and hope to have a resolution soon. We apologize for any inconvenience.
May 17, 13:27 EDT
May 16, 2019

No incidents reported.

May 15, 2019
Completed - The scheduled maintenance has been completed.
May 15, 14:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 11:47 EDT
Scheduled - Notice: Our SMS/Text Messaging support system will be undergoing scheduled maintenance between 11:45 am and 2:00 pm ET on Wednesday, May 15th. During this time, our SMS support channel functions will be unavailable. All other Customer Care support channels will still be available (chat, email, phone, Web to Case) for any support requests. We apologize for any inconvenience.
May 15, 11:46 EDT
Completed - The scheduled maintenance has been completed.
May 15, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 09:00 EDT
Scheduled - Notice: Our SMS/Text Messaging support system will be undergoing scheduled maintenance between 9:00 am and 11:00 am ET on Wednesday, May 15th. During this time, our SMS support channel functions will be unavailable. All other Customer Care support channels will still be available (chat, email, phone, Web to Case) for any support requests. We apologize for any inconvenience.
May 9, 13:27 EDT
May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.