Update - We are still investigating an increase in connectivity issues, Bluetooth, and ethernet, for merchants using iOS 11.4.1. In most cases, the issue has been resolved with an update to network, but that has not worked in every case. Currently, we would advise not updating to iOS 11.4.1 until further notice.
Jul 30, 18:04 EDT
Investigating - We are seeing an increase in connectivity issues, bluetooth and ethernet, for merchants using iOS 11.4.1. In most cases, the issue has been resolved with an update to network, but that has not worked in every case. We are investigating the issue further, but for now would advise not updating to iOS 11.4.1 until further notice.
Jul 30, 10:28 EDT
Payment Processing Operational
Credit Cards   Operational
BackOffice   Operational
ShopKeep.com   Operational
Support Operational
Phone   Operational
Chat   Operational
Email   Operational
SMS/Text Messaging   Operational
Integrations Operational
QuickBooks Integration   Operational
BigCommerce Integration   Operational
MailChimp Integration   Operational
Gift Cards Integration   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 18, 2018

No incidents reported today.

Aug 17, 2018

No incidents reported.

Aug 16, 2018

No incidents reported.

Aug 15, 2018
Resolved - The resolution has been fully confirmed and BackOffice performance is back to normal.
Aug 15, 07:35 EDT
Monitoring - The BackOffice issue has been resolved and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring performance until the full resolution has been confirmed.
Aug 15, 07:02 EDT
Identified - The BackOffice and ShopKeep Pocket is currently experiencing degraded performance. We have identified the issue and we are working to resolve this as soon as possible. Please subscribe to this page for further status updates.
Aug 15, 06:53 EDT
Investigating - Some ShopKeep users may see a delay in some data reaching BackOffice from registers. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Aug 15, 06:40 EDT
Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018
Resolved - Our SMS/text messaging connectivity issues with our provider are resolved and support is now available via SMS/text.
Aug 10, 17:55 EDT
Investigating - We are currently experiencing connectivity issues for merchants contacting Customer Care via SMS/text messaging. We apologize for the inconvenience and are working with our provider to restore service as soon as possible. Please visit your BackOffice for all other support options and to begin a chat with an advisor.
Aug 9, 19:35 EDT
Aug 9, 2018
Completed - The scheduled maintenance has been completed.
Aug 9, 04:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 03:01 EDT
Scheduled - NOTICE: We will be performing routine maintenance on BackOffice from 3am-430am EDT on Thursday, August 9th. During this time all BackOffice functions and Customer Care via chat will be unavailable.
Aug 6, 17:04 EDT
Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.