All Systems Operational
Payment Processing Operational
Credit Cards   Operational
Gift Cards   Operational
BackOffice   Operational
ShopKeep.com   Operational
Support Operational
Phone   Operational
Chat   Operational
Email   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2018

No incidents reported today.

Jan 16, 2018

No incidents reported.

Jan 15, 2018
Resolved - The issue with our phone provider has been resolved. Our phone support is fully operational at this time.
Jan 15, 22:00 EST
Update - Issues with our phone provider continue and their escalated engineers continue to work actively on the issue. We hope to resolve as soon as possible! Our Support Team remains available via Chat by logging into your BackOffice, SMS at 877-759-9919, or via email at support@shopkeep.com.
Jan 15, 20:38 EST
Identified - We are currently experiencing issues with our phone provider. They are actively working on the issue and we hope to remedy ASAP. Please connect with us via Chat by logging into your BackOffice, SMS at 877-759-9919, or via email at support@shopkeep.com.
Jan 15, 19:53 EST
Investigating - We've identified an issue with our phone system and are currently investigating. Chat and SMS contact remains operational.
Jan 15, 19:17 EST
Jan 14, 2018

No incidents reported.

Jan 13, 2018
Resolved - The resolution has been fully confirmed and BackOffice performance is back to normal.
Jan 13, 13:35 EST
Monitoring - The BackOffice issue has been resolved and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring performance until the full resolution has been confirmed.
Jan 13, 13:22 EST
Investigating - Some ShopKeep users are reporting an inability to access their BackOffice. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Jan 13, 13:02 EST
Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018
Resolved - The resolution has been fully confirmed and BackOffice performance is back to normal.
Jan 10, 14:29 EST
Investigating - Some ShopKeep users are reporting an inability to access their BackOffice. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Jan 10, 14:03 EST
Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.

Jan 6, 2018

No incidents reported.

Jan 5, 2018

No incidents reported.

Jan 4, 2018

No incidents reported.

Jan 3, 2018

No incidents reported.