Issues completing credit card transactions

Incident Report for ShopKeep

Resolved

Our credit card gateway has informed us that the issue was resolved at 1:40 EDT. We have been monitoring since and will continue to monitor internally.

Posted May 28, 2017 - 14:32 EDT

Identified

We’ve confirmed that an issue at our credit card gateway is the cause of the unexpected downtime. They are aware of the issue and are working to resolve as quickly as possible.

Posted May 28, 2017 - 13:53 EDT

Investigating

We are currently receiving reports that a some merchants might be experiencing issues processing credit cards.

Posted May 28, 2017 - 13:45 EDT