Credit Card Processing

Incident Report for ShopKeep

Resolved

This issue is resolved and full connectivity to the payment gateway has been confirmed. All customers should be able to process credit card payments normally.

Posted Apr 02, 2019 - 09:41 EDT

Monitoring

Full connectivity has been restored to the payment gateway and all customers should be able to process credit card payments again. We will continue monitoring the issue until full resolution is confirmed.

Posted Apr 02, 2019 - 09:23 EDT

Investigating

Some users are reporting a delay or an inability to process credit card payments. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.

Posted Apr 02, 2019 - 09:19 EDT

This incident affected: Payment Processing (Credit Cards).