Update - We’ve identified a temporary workaround for S‑Series merchants experiencing connectivity issues with Ingenico IPP320 and IPP350 card readers. A step‑by‑step email with instructions has been sent to all impacted accounts.
If you do not see an email addressing this workaround, please contact our Customer Support team at Support@Shopkeep.com or chat in directly from your S-Series Backoffice.
Please note: This is not a permanent fix. Our engineering team is actively working on a long‑term resolution.
Thank you for your patience and understanding.
Jul 01, 2025 - 18:58 EDT
If you do not see an email addressing this workaround, please contact our Customer Support team at Support@Shopkeep.com or chat in directly from your S-Series Backoffice.
Please note: This is not a permanent fix. Our engineering team is actively working on a long‑term resolution.
Thank you for your patience and understanding.
Jul 01, 2025 - 18:58 EDT
Identified - We have identified the issue impacting the connectivity of Ingenico IPP320 and IPP350 credit card readers and are working to resolve this as soon as possible. Please subscribe to this page for further status updates.
Jul 01, 2025 - 10:57 EDT
Jul 01, 2025 - 10:57 EDT
Update - We are continuing to investigate Lightspeed S-Series accounts using the Ingenico ICMP, IPP320, and IPP350 that are reporting an inability to connect hardware, impacting the ability to process credit card payments. Please subscribe to updates on this page for new information as we uncover it.
Jun 30, 2025 - 16:24 EDT
Jun 30, 2025 - 16:24 EDT
Investigating - Some Lightspeed S-Series accounts using the Ingenico ICMP, IPP320, and IPP350 are reporting an inability to connect hardware, impacting the ability to process credit card payments. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Jun 30, 2025 - 12:59 EDT
Jun 30, 2025 - 12:59 EDT
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Lightspeed Retail POS (S-Series)
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