The resolution has been fully confirmed and BackOffice performance is back to normal.
Posted Aug 15, 2018 - 07:35 EDT
Monitoring
The BackOffice issue has been resolved and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring performance until the full resolution has been confirmed.
Posted Aug 15, 2018 - 07:02 EDT
Identified
The BackOffice and ShopKeep Pocket is currently experiencing degraded performance. We have identified the issue and we are working to resolve this as soon as possible. Please subscribe to this page for further status updates.
Posted Aug 15, 2018 - 06:53 EDT
Investigating
Some ShopKeep users may see a delay in some data reaching BackOffice from registers. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.