The scheduled maintenance has been fully completed and BackOffice performance as well as chat-based support is back to normal. Merchants can now use the Pocket app and process returns on the register again.
Posted May 02, 2019 - 06:26 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 02, 2019 - 02:30 EDT
Update
We will be undergoing scheduled maintenance during this time.
Posted Apr 24, 2019 - 13:24 EDT
Scheduled
Notice: BackOffice will be undergoing scheduled maintenance between 3:00 am and 6:30 am ET on Thursday, May 2nd. During this time, all BackOffice functions and chat-based support will be unavailable. Additionally, you will be unable to process returns on the Register or use the Pocket app. We apologize for any inconvenience.
Posted Apr 19, 2019 - 14:28 EDT
This scheduled maintenance affected: BackOffice and Support (Chat).