All Systems Operational
Payment Processing Operational
Credit Cards Operational
BackOffice Operational
ShopKeep.com Operational
Support Operational
Phone Operational
Chat Operational
Email Operational
SMS/Text Messaging Operational
Integrations Operational
90 days ago
100.0 % uptime
Today
QuickBooks Integration Operational
BigCommerce Integration Operational
MailChimp Integration Operational
Gift Cards Integration Operational
ShopKeep E-Commerce Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage
had a partial outage
Past Incidents
Aug 3, 2020

No incidents reported today.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020
Resolved - This incident has been resolved.
Jul 26, 15:40 EDT
Monitoring - Some ShopKeep users are reporting a delay in transactional data sending to the BackOffice. We have identified the issue is related to a disrupted network session on the app. Merchants can correct this issue by restarting the Shopkeep app and checking their pending/delayed queues under System Diagnostics. Transactional data will slowly resume flow to your Backoffice.

For further troubleshooting steps on Pending/Delayed queues:
https://www.shopkeep.com/support/troubleshooting/manager-functions-troubleshooting#queue
Jul 25, 20:36 EDT
Investigating - Some ShopKeep users are reporting a delay in transactional data sending to the BackOffice. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Jul 25, 19:25 EDT
Jul 25, 2020
Jul 24, 2020

No incidents reported.

Jul 23, 2020

No incidents reported.

Jul 22, 2020

No incidents reported.

Jul 21, 2020

No incidents reported.

Jul 20, 2020

No incidents reported.