Update - Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience.
VERY IMPORTANT: As a precautionary measure, BridgePay is advising that no further payment processing attempts are made while their system is unavailable. Consult their status page for the latest updates and information.
If you would like to explore troubleshooting options or review available next steps, please contact our Support team at support@shopkeep.com, or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.
Additionally, Gift Card processing is currently down due to the Bridgepay issue.
For the most up-to-date information, please refer to the status pages below:
BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24
Feb 09, 2026 - 15:14 EST
VERY IMPORTANT: As a precautionary measure, BridgePay is advising that no further payment processing attempts are made while their system is unavailable. Consult their status page for the latest updates and information.
If you would like to explore troubleshooting options or review available next steps, please contact our Support team at support@shopkeep.com, or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.
Additionally, Gift Card processing is currently down due to the Bridgepay issue.
For the most up-to-date information, please refer to the status pages below:
BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24
Feb 09, 2026 - 15:14 EST
Update - BridgePay is still investigating the issue.
Feb 06, 2026 - 16:11 EST
Feb 06, 2026 - 16:11 EST
Identified - We are collaborating with BridgePay to resolve an issue that they have identified on their end.
Feb 06, 2026 - 10:56 EST
Feb 06, 2026 - 10:56 EST
Investigating - We are currently investigating an issue affecting merchants using Lightspeed Retail (S-Series) using BridgePay. A dedicated team is investigating the issue.
Feb 06, 2026 - 10:40 EST
Feb 06, 2026 - 10:40 EST
About This Site
Lightspeed Retail POS (S-Series)
BackOffice
Operational
ShopKeep.com
Operational
Payment Processing
Degraded Performance
Credit Cards
Degraded Performance
Support
Operational
Phone
Operational
Chat
Operational
Email
Operational
Integrations
Operational
QuickBooks Integration
Operational
BigCommerce Integration
Operational
MailChimp Integration
Operational
Gift Cards Integration
Operational
ShopKeep E-Commerce
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Status Page Migration Notice Feb 27, 2026 00:00-01:00 EST
Please be advised that we are migrating our current system status reporting to the main Lightspeed Status Page. Moving forward, all real-time updates, incident reports, and maintenance notifications for our services will be consolidated and available exclusively at the main Lightspeed Status Page.
Please reach out to the website for Status update for S-Series. https://status.lightspeedhq.com/
Posted on Jan 28, 2026 - 15:07 EST
Please reach out to the website for Status update for S-Series. https://status.lightspeedhq.com/
Posted on Jan 28, 2026 - 15:07 EST