All Systems Operational

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Lightspeed Retail POS (S-Series) Please look at https://status.lightspeedhq.com/

To help you maintain peak operational efficiency, we are updating how we communicate system status updates for your Lightspeed S-Series (ShopKeep) account.
We are transitioning from our current Status page to our corporate Status page (https://status.lightspeedhq.com/). As part of this change, the ability to receive system status email notifications will move to the new page.

Uptime over the past 90 days. View historical uptime.
BackOffice Operational
ShopKeep.com Operational
Payment Processing Operational
Credit Cards Operational
Support Operational
Phone Operational
Chat Operational
Email Operational
Integrations Operational
90 days ago
100.0 % uptime
Today
QuickBooks Integration Operational
BigCommerce Integration Operational
MailChimp Integration Operational
Gift Cards Integration Operational
ShopKeep E-Commerce Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 11, 2026

No incidents reported today.

Apr 10, 2026
Lightspeed Retail (S-Series) - BridgePay
Resolved - This incident has been resolved.
Apr 10, 14:45 EDT
Update - Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience.

VERY IMPORTANT: As a precautionary measure, BridgePay is advising that no further payment processing attempts are made while their system is unavailable. Consult their status page for the latest updates and information.

If you would like to explore troubleshooting options or review available next steps, please contact our Support team at support@shopkeep.com, or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.

Additionally, Gift Card processing is currently down due to the Bridgepay issue.

For the most up-to-date information, please refer to the status pages below:

BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24
Feb 9, 15:14 EST
Update - BridgePay is still investigating the issue.
Feb 6, 16:11 EST
Identified - We are collaborating with BridgePay to resolve an issue that they have identified on their end.
Feb 6, 10:56 EST
Investigating - We are currently investigating an issue affecting merchants using Lightspeed Retail (S-Series) using BridgePay. A dedicated team is investigating the issue.
Feb 6, 10:40 EST
Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

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