Update - Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience.
VERY IMPORTANT: As a precautionary measure, BridgePay is advising that no further payment processing attempts are made while their system is unavailable. Consult their status page for the latest updates and information.
If you would like to explore troubleshooting options or review available next steps, please contact our Support team at support@shopkeep.com, or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.
Additionally, Gift Card processing is currently down due to the Bridgepay issue.
For the most up-to-date information, please refer to the status pages below:
BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24
Feb 09, 2026 - 15:14 EST
VERY IMPORTANT: As a precautionary measure, BridgePay is advising that no further payment processing attempts are made while their system is unavailable. Consult their status page for the latest updates and information.
If you would like to explore troubleshooting options or review available next steps, please contact our Support team at support@shopkeep.com, or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.
Additionally, Gift Card processing is currently down due to the Bridgepay issue.
For the most up-to-date information, please refer to the status pages below:
BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24
Feb 09, 2026 - 15:14 EST
Update - BridgePay is still investigating the issue.
Feb 06, 2026 - 16:11 EST
Feb 06, 2026 - 16:11 EST
Identified - We are collaborating with BridgePay to resolve an issue that they have identified on their end.
Feb 06, 2026 - 10:56 EST
Feb 06, 2026 - 10:56 EST
Investigating - We are currently investigating an issue affecting merchants using Lightspeed Retail (S-Series) using BridgePay. A dedicated team is investigating the issue.
Feb 06, 2026 - 10:40 EST
Feb 06, 2026 - 10:40 EST
About This Site
Lightspeed Retail POS (S-Series)
To help you maintain peak operational efficiency, we are updating how we communicate system status updates for your Lightspeed S-Series (ShopKeep) account.
We are transitioning from our current Status page (https://status.shopkeep.com/) to our corporate Status page (https://status.lightspeedhq.com/). As part of this change, the ability to receive system status email notifications will move to the new page.
BackOffice
Operational
ShopKeep.com
Operational
Payment Processing
Degraded Performance
Credit Cards
Degraded Performance
Support
Operational
Phone
Operational
Chat
Operational
Email
Operational
Integrations
Operational
QuickBooks Integration
Operational
BigCommerce Integration
Operational
MailChimp Integration
Operational
Gift Cards Integration
Operational
ShopKeep E-Commerce
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.