All Systems Operational
Payment Processing Operational
Credit Cards Operational
BackOffice Operational
ShopKeep.com Operational
Support Operational
Phone Operational
Chat Operational
Email Operational
SMS/Text Messaging Operational
Integrations Operational
QuickBooks Integration Operational
BigCommerce Integration Operational
MailChimp Integration Operational
Gift Cards Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 18, 2020

No incidents reported today.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020
Resolved - All phone service lines have been restored.
Feb 13, 17:02 EST
Identified - Our upstream telecom provider has restored most phone service lines and identified the root cause of the outage. We’re actively monitoring until a full resolution is confirmed and all lines are restored.

Please use the following inbound toll free numbers:
Sales - +1 844-368-2506
Support - +1 844-368-1697
Feb 13, 14:23 EST
Update - While we investigate this issue, please use the following inbound toll free numbers:
Sales - +1 844-368-2506
Support - +1 844-368-1697
Feb 13, 09:29 EST
Update - We are continuing to investigate this issue. Chat/SMS Support has resumed. Please reach out via this channel until phone support has been re-established.
Feb 13, 09:02 EST
Investigating - We are currently experiencing issues with our phone, chat and SMS systems preventing merchants from contacting ShopKeep Customer Care. This is being investigated. Please subscribe for updates.
Feb 13, 08:53 EST
Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.