All Systems Operational
Payment Processing Operational
Credit Cards Operational
BackOffice Operational
ShopKeep.com Operational
Support Operational
Phone Operational
Chat Operational
Email Operational
SMS/Text Messaging Operational
Integrations Operational
QuickBooks Integration Operational
BigCommerce Integration Operational
MailChimp Integration Operational
Gift Cards Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 18, 2019

No incidents reported today.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019
Resolved - The previously reported issue with the Credit Card Processor - Elavon has been resolved and transactions are processing normally.
Aug 13, 08:08 EDT
Monitoring - Elavon is continuing to monitor transaction latency and processing timeouts. We will provided an update once the issue has been resolved.
Aug 13, 08:03 EDT
Identified - Elavon is currently experiencing intermittent connectivity, meaning you may see issues processing credit card payments. We are working with the gateway to restore full service as soon as possible and will report back soon. Please subscribe to updates on this page for new information as we uncover it. Merchants using other processors will not be affected.
Aug 13, 07:37 EDT
Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019
Resolved - This incident has been resolved and all ShopKeep customers should be able to access all BackOffice features as normal.
Aug 10, 18:27 EDT
Monitoring - The BackOffice issue has been resolved and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring performance until the full resolution has been confirmed.
Aug 10, 15:23 EDT
Identified - The BackOffice is currently experiencing degraded performance and will be inaccessible to all users . We have identified the issue and we are working to resolve this as soon as possible. Please subscribe to this page for further status updates.
Aug 10, 15:11 EDT
Resolved - The resolution has been fully confirmed and BackOffice performance is back to normal.
Aug 10, 08:28 EDT
Update - We are continuing to monitor for any further issues.
Aug 10, 06:21 EDT
Update - The BackOffice is currently experiencing degraded performance and will be inaccessible to all users. We have identified the issue and we are working to resolve this as soon as possible.

Please subscribe to this page for further status updates.
Aug 10, 05:13 EDT
Update - We are continuing to monitor for any further issues.
Aug 10, 05:11 EDT
Update - We are continuing to monitor for any further issues.
Aug 10, 01:00 EDT
Monitoring - We have identified the issue and we are implementing a potential fix. We are continuing to monitor for any further issues.
Aug 10, 00:17 EDT
Update - We are continuing to work on a fix for this issue.
Aug 9, 22:47 EDT
Identified - The BackOffice is currently experiencing degraded performance and will be inaccessible to all users. We have identified the issue and we are working to resolve this as soon as possible.

Please subscribe to this page for further status updates.
Aug 9, 21:39 EDT
Aug 9, 2019
Resolved - This incident has been resolved.
Aug 9, 20:38 EDT
Update - We are continuing to monitor for any further issues.
Aug 9, 19:06 EDT
Update - The BackOffice is currently experiencing degraded performance and will be inaccessible to all users. We have identified the issue and we are working to resolve this as soon as possible. Please subscribe to this page for further status updates.
Aug 9, 16:38 EDT
Monitoring - The BackOffice issue has been resolved and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring performance until the full resolution has been confirmed.
Aug 9, 16:17 EDT
Identified - The BackOffice is currently experiencing degraded performance and will be inaccessible to all users. We have identified the issue and we are working to resolve this as soon as possible. Please subscribe to this page for further status updates.
Aug 9, 14:50 EDT
Update - We are continuing to monitor for any further issues.
Aug 9, 14:49 EDT
Monitoring - The BackOffice issue has been resolved and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring performance until the full resolution has been confirmed.
Aug 9, 13:51 EDT
Update - We are continuing to work on a fix for this issue.
Aug 9, 13:50 EDT
Update - The BackOffice is currently experiencing degraded performance and will be inaccessible to all users. We have identified the issue and we are working to resolve this as soon as possible. Please subscribe to this page for further status updates.
Aug 9, 12:42 EDT
Identified - The BackOffice is currently experiencing degraded performance. We have identified the issue and we are working to resolve this as soon as possible. Please subscribe to this page for further status updates.
Aug 9, 12:16 EDT
Aug 8, 2019

No incidents reported.

Aug 7, 2019
Resolved - This incident has been resolved. Merchants can once again load, check and redeem points in Loyalty.
Aug 7, 06:13 EDT
Identified - Some merchants are currently unable to load, check or redeem points. We have identified the issue and we are working to resolve this as soon as possible.
Aug 7, 05:59 EDT
Aug 6, 2019
Resolved - Elavon transaction processing has returned to normal and all issues have been resolved. We will continue to monitor the status for continued performance.
Aug 6, 16:43 EDT
Identified - Elavon is currently experiencing intermittent connectivity, meaning you may see issues processing credit card payments on their platform. All other platforms are currently processing successfully. Please subscribe to updates on this page for new information as we uncover it.
Aug 6, 16:24 EDT
Aug 5, 2019

No incidents reported.

Aug 4, 2019

No incidents reported.