All Systems Operational
Payment Processing Operational
Credit Cards Operational
BackOffice Operational
ShopKeep.com Operational
Support Operational
Phone Operational
Chat Operational
Email Operational
SMS/Text Messaging Operational
Integrations Operational
QuickBooks Integration Operational
BigCommerce Integration Operational
MailChimp Integration Operational
Gift Cards Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 18, 2019

No incidents reported today.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019
Resolved - Some ShopKeep users were reporting an inability to sync transactions and access recent transactions in BackOffice. The resolution has been confirmed and BackOffice performance is back to normal.
Sep 14, 22:10 EDT
Update - Some ShopKeep users are reporting an inability to sync transactions and access recent transactions in BackOffice. There may also be issues while attempting to activate a register during this time. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Sep 14, 17:30 EDT
Investigating - Some ShopKeep users are reporting an inability to sync transactions and access recent transactions in BackOffice. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Sep 14, 15:24 EDT
Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019
Resolved - This incident has been resolved.
Sep 6, 14:56 EDT
Investigating - Merchants utilizing Heartland Payment Solutions are currently experiencing intermittent connectivity, meaning you may see issues processing credit card payments. Please subscribe to updates on this page for new information as we uncover it.
Sep 6, 14:13 EDT
Sep 5, 2019

No incidents reported.

Sep 4, 2019

No incidents reported.