All Systems Operational
Payment Processing Operational
Credit Cards Operational
BackOffice Operational
ShopKeep.com Operational
Support Operational
Phone Operational
Chat Operational
Email Operational
SMS/Text Messaging Operational
Integrations Operational
90 days ago
99.98 % uptime
Today
QuickBooks Integration Operational
BigCommerce Integration Operational
MailChimp Integration Operational
Gift Cards Integration Operational
ShopKeep E-Commerce Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 26, 2020

No incidents reported today.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020
Completed - The scheduled maintenance has been completed.
Oct 20, 05:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 03:00 EDT
Scheduled - BackOffice will be undergoing scheduled maintenance between 3:00am - 5:30am ET on Tuesday, October 20th. During this time, all BackOffice functions and chat-based support will be unavailable. Additionally, you will be unable to process returns on the Register or use the Pocket app. We apologize for any inconvenience.
Oct 19, 14:26 EDT
Oct 19, 2020
Resolved - This incident has been resolved.
Oct 19, 10:49 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 19, 09:36 EDT
Identified - Some ShopKeep users are reporting an issue with the e-Commerce Dashboard and Admin labels for ShopKeep e-commerce. We have identified the issue and our engineers are working to resolve this situation as soon as possible. Please subscribe to updates on this page for new information as we uncover it.
Oct 19, 09:30 EDT
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.