ShopKeep Status

All Systems Operational

Payment Processing Operational

Credit Cards Operational

BackOffice Operational

ShopKeep.com Operational

Support Operational

Phone Operational

Chat Operational

Email Operational

SMS/Text Messaging Operational

Integrations Operational

QuickBooks Integration Operational

BigCommerce Integration Operational

MailChimp Integration Operational

Gift Cards Integration Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 18, 2020

No incidents reported today.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

Phone/Chat/SMS issue

Resolved - All phone service lines have been restored.
Feb 13, 17:02 EST

Identified - Our upstream telecom provider has restored most phone service lines and identified the root cause of the outage. We’re actively monitoring until a full resolution is confirmed and all lines are restored.

Please use the following inbound toll free numbers:
Sales - +1 844-368-2506
Support - +1 844-368-1697
Feb 13, 14:23 EST

Update - While we investigate this issue, please use the following inbound toll free numbers:
Sales - +1 844-368-2506
Support - +1 844-368-1697
Feb 13, 09:29 EST

Update - We are continuing to investigate this issue. Chat/SMS Support has resumed. Please reach out via this channel until phone support has been re-established.
Feb 13, 09:02 EST

Investigating - We are currently experiencing issues with our phone, chat and SMS systems preventing merchants from contacting ShopKeep Customer Care. This is being investigated. Please subscribe for updates.
Feb 13, 08:53 EST

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.