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Lightspeed Retail POS (S-Series)

Uptime over the past 90 days. View historical uptime.
BackOffice Operational
ShopKeep.com Operational
Payment Processing Operational
Credit Cards Operational
Support Operational
Phone Operational
Chat Operational
Email Operational
Integrations Operational
90 days ago
100.0 % uptime
Today
QuickBooks Integration Operational
BigCommerce Integration Operational
MailChimp Integration Operational
Gift Cards Integration Operational
ShopKeep E-Commerce Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 13, 2025

No incidents reported today.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
IPP320/IPP350 Credit Card Processing
Resolved - The connectivity issues affecting Ingenico IPP320, IPP350, and ICMP card readers in the Lightspeed S-Series Retail POS app have been fully resolved.

Version 9.0.1 of the S-Series app, now available in the Apple App Store, includes a permanent fix for this issue. Merchants who update to this version should no longer experience connectivity issues.

Please refer to the following guide for step-by-step instructions on updating the app and completing the process:
https://shopkeep-support.lightspeedhq.com/support/troubleshooting/workaround-ipp320-350-icmp-connection-issue
Jul 10, 16:20 EDT
Monitoring - We’re pleased to announce that Lightspeed’s S-Series Retail POS app (version 9.0.0) is now available in the Apple App Store. This update includes a permanent fix for merchants experiencing connectivity issues with Ingenico IPP320, IPP350, or ICMP card readers.

To ensure a smooth update process, please follow the step-by-step instructions, which cover both the required workaround and how to install the new version of the Lightspeed S-Series app here: https://shopkeep-support.lightspeedhq.com/support/troubleshooting/workaround-ipp320-350-icmp-connection-issue
Jul 9, 15:00 EDT
Update - A new release (S-Series Retail POS Version 9.0.0) is being prepared for merchants experiencing connectivity issues with Ingenico IPP320, IPP350, or ICMP card readers.

To apply the update, you’ll first need to implement the existing workaround steps, which enable your credit card reader to connect to the Lightspeed S‑Series app. After that, the permanent update will automatically deploy and the terminal will reboot to apply changes.

Workaround Step‑by‑step instructions are available here: [https://shopkeep-support.lightspeedhq.com/support/troubleshooting/workaround-ipp320-350-icmp-connection-issue]
Jul 4, 14:34 EDT
Update - We’ve identified a temporary workaround for S‑Series merchants experiencing connectivity issues with Ingenico IPP320 and IPP350 card readers. A step‑by‑step email with instructions has been sent to all impacted accounts.

You can also view these steps directly at (https://shopkeep-support.lightspeedhq.com/support/troubleshooting/workaround-ipp320-350-icmp-connection-issue)

If you do not see an email addressing this workaround, please contact our Customer Support team at Support@Shopkeep.com or chat in directly from your S-Series Backoffice.

Please note: This is not a permanent fix. Our engineering team is actively working on a long‑term resolution.

Thank you for your patience and understanding.
Jul 1, 18:58 EDT
Identified - We have identified the issue impacting the connectivity of Ingenico IPP320 and IPP350 credit card readers and are working to resolve this as soon as possible. Please subscribe to this page for further status updates.
Jul 1, 10:57 EDT
Update - We are continuing to investigate Lightspeed S-Series accounts using the Ingenico ICMP, IPP320, and IPP350 that are reporting an inability to connect hardware, impacting the ability to process credit card payments. Please subscribe to updates on this page for new information as we uncover it.
Jun 30, 16:24 EDT
Investigating - Some Lightspeed S-Series accounts using the Ingenico ICMP, IPP320, and IPP350 are reporting an inability to connect hardware, impacting the ability to process credit card payments. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Jun 30, 12:59 EDT
Jul 9, 2025
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025
Jul 3, 2025

No incidents reported.

Jul 2, 2025
BackOffice - ShopKeep
Resolved - The resolution has been fully confirmed and BackOffice performance is back to normal.
Jul 2, 14:46 EDT
Monitoring - The BackOffice issue has been resolved and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring performance until the full resolution has been confirmed.
Jul 2, 14:37 EDT
Identified - The BackOffice is currently experiencing degraded performance. We have identified the issue and we are working to resolve this as soon as possible. Please subscribe to this page for further status updates.
Jul 2, 14:24 EDT
Investigating - Some ShopKeep users are reporting experiencing issues with syncing transaction data to the S-Series Backoffice.

We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Jul 2, 13:29 EDT
Jul 1, 2025
Jun 30, 2025
Jun 29, 2025

No incidents reported.

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