All Systems Operational
Payment Processing Operational
Credit Cards Operational
BackOffice Operational
ShopKeep.com Operational
Support Operational
Phone Operational
Chat Operational
Email Operational
Integrations Operational
90 days ago
99.97 % uptime
Today
QuickBooks Integration Operational
BigCommerce Integration Operational
MailChimp Integration Operational
Gift Cards Integration Operational
ShopKeep E-Commerce Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Backoffice Maintenance May 12, 03:00-06:00 EDT
Notice: BackOffice will be undergoing scheduled maintenance between 3:00am to 6:00am ET on Wednesday, May 12th. During this time, all BackOffice functions and chat-based support will be unavailable. Additionally, Shopkeep Ecommerce Order Sync, Returns at the Register, and use of the Pocket app will also be unavailable. We apologize for any inconvenience this may cause.
Posted on May 4, 15:12 EDT
Past Incidents
May 10, 2021

No incidents reported today.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Resolved - This incident has been resolved.
May 6, 16:42 EDT
Update - We are continuing to monitor for any further issues.
May 6, 16:42 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 16:23 EDT
Identified - The issue has been identified and a fix is being implemented.
May 6, 16:12 EDT
Investigating - Some ShopKeep users are reporting an inability to access their BackOffice. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
May 6, 15:45 EDT
May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021
Resolved - This issue is resolved and full connectivity to the payment gateway has been confirmed. All customers should be able to process credit card payments normally.
Apr 27, 22:54 EDT
Monitoring - Full connectivity has been restored to the payment gateway and all customers should be able to process credit card payments again. We will continue monitoring the issue until full resolution is confirmed.
Apr 27, 22:37 EDT
Identified - Our payment gateway provider has identified the issue causing transaction processing latency. We are working with their team to restore full service as soon as possible and will report back soon. Please subscribe to updates on this page for new information as we uncover it.
Apr 27, 22:21 EDT
Investigating - Some users are reporting an inability to process credit card payments. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Apr 27, 22:12 EDT
Completed - The scheduled maintenance has been completed.
Apr 27, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 04:02 EDT
Scheduled - Notice: BackOffice will be undergoing scheduled maintenance between 4:00am and 6:00am ET on Tuesday, April 27th. During this time, all BackOffice functions and chat-based support will be unavailable. Additionally, Shopkeep Ecommerce Order Sync, Returns at the Register, and use of the Pocket app will also be unavailable. We apologize for any inconvenience this may cause.
Apr 23, 13:26 EDT
Apr 26, 2021

No incidents reported.