ShopKeep Status

All Systems Operational

Payment Processing Operational

Credit Cards Operational

BackOffice Operational

ShopKeep.com Operational

Support Operational

Phone Operational

Chat Operational

Email Operational

SMS/Text Messaging Operational

Integrations Operational

QuickBooks Integration Operational

BigCommerce Integration Operational

MailChimp Integration Operational

Gift Cards Integration Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 21, 2019

No incidents reported today.

Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019

No incidents reported.

Oct 17, 2019

Credit Card Processing

Resolved - This incident has been resolved.
Oct 17, 14:58 EDT

Investigating - Some users are reporting an inability to process credit card payments. We have identified Credit Card Processor - Heartland Payment Systems is currently having connectivity issues. Merchants using the Credit Card Processor - Heartland Payment Systems may be experiencing issues processing transactions.

PLEASE NOTE: The Shopkeep Gateway functionality is fully operational and continues to process transactions normally.

Only merchants using Credit Card Processor - Heartland Payment Systems are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Support.
Oct 17, 14:38 EDT

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

Scheduled: BackOffice Maintenance

Completed - The scheduled maintenance has been completed.
Oct 10, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 03:00 EDT

Scheduled - Notice: BackOffice will be undergoing scheduled maintenance between 3:00am - 4:00am ET on Thursday, October 10th. During this time, all BackOffice functions and chat-based support will be unavailable. Additionally, you will be unable to process returns on the Register or use the Pocket app. We apologize for any inconvenience.
Oct 9, 11:20 EDT

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.