ShopKeep Status

Aug 18, 2019

No incidents reported today.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

Credit Card Processing - Elavon

Resolved - The previously reported issue with the Credit Card Processor - Elavon has been resolved and transactions are processing normally.
Aug 13, 08:08 EDT

Monitoring - Elavon is continuing to monitor transaction latency and processing timeouts. We will provided an update once the issue has been resolved.
Aug 13, 08:03 EDT

Identified - Elavon is currently experiencing intermittent connectivity, meaning you may see issues processing credit card payments. We are working with the gateway to restore full service as soon as possible and will report back soon. Please subscribe to updates on this page for new information as we uncover it. Merchants using other processors will not be affected.
Aug 13, 07:37 EDT

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

BackOffice - ShopKeep

Resolved - This incident has been resolved and all ShopKeep customers should be able to access all BackOffice features as normal.
Aug 10, 18:27 EDT

Monitoring - The BackOffice issue has been resolved and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring performance until the full resolution has been confirmed.
Aug 10, 15:23 EDT

Identified - The BackOffice is currently experiencing degraded performance and will be inaccessible to all users . We have identified the issue and we are working to resolve this as soon as possible. Please subscribe to this page for further status updates.
Aug 10, 15:11 EDT

BackOffice - ShopKeep

Resolved - The resolution has been fully confirmed and BackOffice performance is back to normal.
Aug 10, 08:28 EDT

Update - We are continuing to monitor for any further issues.
Aug 10, 06:21 EDT

Update - The BackOffice is currently experiencing degraded performance and will be inaccessible to all users. We have identified the issue and we are working to resolve this as soon as possible.

Please subscribe to this page for further status updates.
Aug 10, 05:13 EDT

Update - We are continuing to monitor for any further issues.
Aug 10, 05:11 EDT

Update - We are continuing to monitor for any further issues.
Aug 10, 01:00 EDT

Monitoring - We have identified the issue and we are implementing a potential fix. We are continuing to monitor for any further issues.
Aug 10, 00:17 EDT

Update - We are continuing to work on a fix for this issue.
Aug 9, 22:47 EDT

Identified - The BackOffice is currently experiencing degraded performance and will be inaccessible to all users. We have identified the issue and we are working to resolve this as soon as possible.

Please subscribe to this page for further status updates.
Aug 9, 21:39 EDT

Aug 9, 2019

BackOffice - ShopKeep

Resolved - This incident has been resolved.
Aug 9, 20:38 EDT

Update - We are continuing to monitor for any further issues.
Aug 9, 19:06 EDT

Update - The BackOffice is currently experiencing degraded performance and will be inaccessible to all users. We have identified the issue and we are working to resolve this as soon as possible. Please subscribe to this page for further status updates.
Aug 9, 16:38 EDT

Monitoring - The BackOffice issue has been resolved and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring performance until the full resolution has been confirmed.
Aug 9, 16:17 EDT

Identified - The BackOffice is currently experiencing degraded performance and will be inaccessible to all users. We have identified the issue and we are working to resolve this as soon as possible. Please subscribe to this page for further status updates.
Aug 9, 14:50 EDT

Update - We are continuing to monitor for any further issues.
Aug 9, 14:49 EDT

Monitoring - The BackOffice issue has been resolved and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring performance until the full resolution has been confirmed.
Aug 9, 13:51 EDT

Update - We are continuing to work on a fix for this issue.
Aug 9, 13:50 EDT

Update - The BackOffice is currently experiencing degraded performance and will be inaccessible to all users. We have identified the issue and we are working to resolve this as soon as possible. Please subscribe to this page for further status updates.
Aug 9, 12:42 EDT

Identified - The BackOffice is currently experiencing degraded performance. We have identified the issue and we are working to resolve this as soon as possible. Please subscribe to this page for further status updates.
Aug 9, 12:16 EDT

Aug 8, 2019

No incidents reported.

Aug 7, 2019

Loyalty

Resolved - This incident has been resolved. Merchants can once again load, check and redeem points in Loyalty.
Aug 7, 06:13 EDT

Identified - Some merchants are currently unable to load, check or redeem points. We have identified the issue and we are working to resolve this as soon as possible.
Aug 7, 05:59 EDT

Aug 6, 2019

Elavon Credit Card Processing

Resolved - Elavon transaction processing has returned to normal and all issues have been resolved. We will continue to monitor the status for continued performance.
Aug 6, 16:43 EDT

Identified - Elavon is currently experiencing intermittent connectivity, meaning you may see issues processing credit card payments on their platform. All other platforms are currently processing successfully. Please subscribe to updates on this page for new information as we uncover it.
Aug 6, 16:24 EDT

Aug 5, 2019

No incidents reported.

Aug 4, 2019

No incidents reported.