All Systems Operational
Payment Processing Operational
Credit Cards Operational
BackOffice Operational
ShopKeep.com Operational
Support Operational
Phone Operational
Chat Operational
Email Operational
SMS/Text Messaging Operational
Integrations Operational
90 days ago
100.0 % uptime
Today
QuickBooks Integration Operational
BigCommerce Integration Operational
MailChimp Integration Operational
Gift Cards Integration Operational
ShopKeep E-Commerce Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jul 5, 2020

No incidents reported today.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020
Resolved - This incident has been resolved.
Jun 26, 16:53 EDT
Monitoring - Ecwid developers have released a fix, and all Ecwid servers are up and running again. We will continue monitoring performance until the full resolution has been confirmed.
Jun 26, 16:04 EDT
Investigating - Some ShopKeep users are reporting an inability to access their Ecommerce dashboard through Backoffice. You may see the 'We are having technical issues' error in your control panel, and your customers cannot access your store with "This page isn’t working" error. We are working with Ecwid's support team to correct the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Jun 26, 15:39 EDT
Jun 25, 2020
Resolved - This incident has been resolved.
Jun 25, 20:17 EDT
Monitoring - The BackOffice issue has been resolved and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring performance until the full resolution has been confirmed.
Jun 25, 19:14 EDT
Identified - The BackOffice is currently experiencing degraded performance. We have identified the issue is with and external DNS Service and are working with the provider to resolve this as soon as possible. Please subscribe to this page for further status updates.
Jun 25, 18:41 EDT
Investigating - Some ShopKeep users are reporting an inability to access their BackOffice. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Jun 25, 18:13 EDT
Jun 24, 2020

No incidents reported.

Jun 23, 2020
Resolved - This incident has been resolved.
Jun 23, 21:55 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 23, 20:59 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 23, 20:36 EDT
Investigating - We are currently investigating an issue where orders that are placed through ShopKeep E-Commerce/Integration may not be successfully reaching the register. Emails are still being sent for customer orders at this time, so please be proactive in checking your emails for any alerts related to your online sales.

You can also follow the ongoing status of this issue with our partner directly at https://status.ecwid.com/
Jun 23, 19:27 EDT
Jun 22, 2020

No incidents reported.

Jun 21, 2020

No incidents reported.