FreedomPay Gateway - Degraded Performance

Incident Report for ShopKeep

Resolved

This incident has been resolved.

Posted Nov 18, 2022 - 20:49 EST

Identified

One of our credit card processing gateway partners, FreedomPay, has identified an issue on their end with transaction latency and processing timeouts through First Data and AMEX Direct and are currently working towards a resolution.

Merchants processing on this gateway may experience degraded performance when running AMEX cards during this time.

To keep updated with their progress, please subscribe to this page.

Posted Nov 18, 2022 - 20:39 EST

This incident affected: Payment Processing (Credit Cards).