BigCommerce Outage

Incident Report for ShopKeep

Resolved

This incident has been resolved.

Posted Feb 04, 2019 - 11:29 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 04, 2019 - 10:55 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 04, 2019 - 10:35 EST

Investigating

Users are reporting an inability to log in to BigCommerce, or place orders on shop.shopkeep.com. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.

Posted Feb 04, 2019 - 10:18 EST