BackOffice - ShopKeep

Incident Report for ShopKeep

Resolved

The resolution has been fully confirmed and BackOffice performance is back to normal.
Posted Jul 02, 2025 - 14:46 EDT

Monitoring

The BackOffice issue has been resolved and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring performance until the full resolution has been confirmed.
Posted Jul 02, 2025 - 14:37 EDT

Identified

The BackOffice is currently experiencing degraded performance. We have identified the issue and we are working to resolve this as soon as possible. Please subscribe to this page for further status updates.
Posted Jul 02, 2025 - 14:24 EDT

Investigating

Some ShopKeep users are reporting experiencing issues with syncing transaction data to the S-Series Backoffice.

We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Posted Jul 02, 2025 - 13:29 EDT
This incident affected: BackOffice.