Credit Card Processing

Incident Report for ShopKeep

Resolved

This incident has been resolved.

Posted Sep 18, 2022 - 23:59 EDT

Monitoring

A fix has been implemented and we are monitoring the results. You can expect to see transaction processing return to normal performance levels over the next hour.

Posted Sep 18, 2022 - 22:22 EDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 18, 2022 - 22:11 EDT

Identified

Our payment gateway is currently experiencing intermittent connectivity, meaning you may see issues processing credit card payments. We are working with the gateway to restore full service as soon as possible and will report back soon. Please subscribe to updates on this page for new information as we uncover it.

Posted Sep 18, 2022 - 22:04 EDT

This incident affected: Payment Processing (Credit Cards).