Ecommerce Item Sync - Degraded Performance

Incident Report for ShopKeep

Resolved

This incident has been resolved.

Posted Jul 01, 2023 - 01:10 EDT

Identified

We have identified an issue with the item sync between Backoffice and eCommerce. The sync is delayed due to a system issue on our partner Ecwid's end. Therefore, any items created or updated in Backoffice may not appear in Ecommerce until much later.

We have contacted our Ecommerce partner Ecwid about this issue and they have escalated the issue to their developers to resolve and it is being worked on currently.

Posted Jun 30, 2023 - 22:45 EDT

This incident affected: Integrations (ShopKeep E-Commerce).