BackOffice Sync Service - ShopKeep

Incident Report for ShopKeep

Resolved

The resolution has been fully confirmed and BackOffice performance is back to normal.
Posted Apr 29, 2025 - 16:53 EDT

Monitoring

The BackOffice issue has been resolved and all ShopKeep customers should be able to sync data to the BackOffice as normal. We will continue monitoring performance until the full resolution has been confirmed.
Posted Apr 29, 2025 - 16:12 EDT

Investigating

Some ShopKeep users are reporting experiencing issues with syncing transaction data to the S-Series Backoffice.

We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Posted Apr 29, 2025 - 15:59 EDT
This incident affected: BackOffice.
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