BackOffice - ShopKeep

Incident Report for ShopKeep

Resolved

This incident has been resolved.
Posted Mar 12, 2021 - 20:20 EST

Monitoring

A fix has been fully implemented and merchants should see normal behavior in BackOffice reporting and performance. We will continue monitoring downstream performance until the resolution has been confirmed.
Posted Mar 12, 2021 - 20:00 EST

Identified

The issue causing a slow performance and reporting delay in BackOffice has been identified and a fix is being implemented. Merchants should begin to delayed reporting appear in BackOffice. Please subscribe to updates on this page for new information as we uncover it.
Posted Mar 12, 2021 - 18:28 EST

Update

We are continuing to investigate the slow performance and reporting delay in BackOffice. Please subscribe to updates on this page for new information as we uncover it.
Posted Mar 12, 2021 - 17:54 EST

Update

Access to BackOffice has been restored. We are assessing the current steps taken and are continuing to investigate the slow performance and reporting delay in BackOffice. Please subscribe to updates on this page for new information as we uncover it.
Posted Mar 12, 2021 - 16:48 EST

Update

BackOffice will be unavailable for the next few minutes as we attempt to resolve the current delay in BackOffice reporting. Please subscribe to updates on this page for new information as we uncover it.
Posted Mar 12, 2021 - 16:39 EST

Investigating

Some ShopKeep users are reporting a delay in their BackOffice reporting. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Posted Mar 12, 2021 - 15:55 EST
This incident affected: BackOffice.