BackOffice - ShopKeep

Incident Report for ShopKeep

Resolved

This incident has been resolved.

Posted Jul 26, 2020 - 15:40 EDT

Monitoring

Some ShopKeep users are reporting a delay in transactional data sending to the BackOffice. We have identified the issue is related to a disrupted network session on the app. Merchants can correct this issue by restarting the Shopkeep app and checking their pending/delayed queues under System Diagnostics. Transactional data will slowly resume flow to your Backoffice.

For further troubleshooting steps on Pending/Delayed queues:
https://www.shopkeep.com/support/troubleshooting/manager-functions-troubleshooting#queue

Posted Jul 25, 2020 - 20:36 EDT

Investigating

Some ShopKeep users are reporting a delay in transactional data sending to the BackOffice. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.

Posted Jul 25, 2020 - 19:25 EDT

This incident affected: BackOffice.