This issue is resolved and full connectivity to the payment gateway has been confirmed. All customers should be able to process credit card payments normally.
Posted Mar 19, 2021 - 19:31 EDT
Monitoring
Full connectivity has been restored to the payment gateway and all customers should be able to process credit card payments again. We will continue monitoring the issue until full resolution is confirmed.
Posted Mar 19, 2021 - 18:42 EDT
Identified
Our downstream gateway partner is currently experiencing intermittent connectivity issue, meaning you may see issues processing credit card payments resulting in "Gateway Error". If you receive this error, please attempt payment again. We are working with the gateway partner to restore full service as soon as possible.
Posted Mar 19, 2021 - 17:58 EDT
Investigating
Some users are reporting an inability to process credit card payments. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Posted Mar 19, 2021 - 16:36 EDT
This incident affected: Payment Processing (Credit Cards).