This incident has been resolved.

BackOffice reporting has returned to baseline and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring downstream performance issues until a full resolution has been confirmed.

The BackOffice is currently experiencing delayed transaction reporting due to a downstream provider outage. We have identified the issue and we are working with our provider to resolve this issue as soon as possible. Please subscribe to this page for further status updates.