BackOffice - ShopKeep

Incident Report for ShopKeep

Resolved

This incident has been resolved.

Posted Nov 25, 2020 - 20:39 EST

Monitoring

BackOffice reporting has returned to baseline and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring downstream performance issues until a full resolution has been confirmed.

Posted Nov 25, 2020 - 17:08 EST

Identified

The BackOffice is currently experiencing delayed transaction reporting due to a downstream provider outage. We have identified the issue and we are working with our provider to resolve this issue as soon as possible. Please subscribe to this page for further status updates.

Posted Nov 25, 2020 - 13:03 EST

This incident affected: BackOffice.