The resolution has been fully confirmed and BackOffice performance is back to normal.
Posted Aug 10, 2019 - 08:28 EDT
Update
We are continuing to monitor for any further issues.
Posted Aug 10, 2019 - 06:21 EDT
Update
The BackOffice is currently experiencing degraded performance and will be inaccessible to all users. We have identified the issue and we are working to resolve this as soon as possible.
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Posted Aug 10, 2019 - 05:13 EDT
Update
We are continuing to monitor for any further issues.
Posted Aug 10, 2019 - 05:11 EDT
Update
We are continuing to monitor for any further issues.
Posted Aug 10, 2019 - 01:00 EDT
Monitoring
We have identified the issue and we are implementing a potential fix. We are continuing to monitor for any further issues.
Posted Aug 10, 2019 - 00:17 EDT
Update
We are continuing to work on a fix for this issue.
Posted Aug 09, 2019 - 22:47 EDT
Identified
The BackOffice is currently experiencing degraded performance and will be inaccessible to all users. We have identified the issue and we are working to resolve this as soon as possible.
Please subscribe to this page for further status updates.