Our upstream telecom provider has restored most phone service lines and identified the root cause of the outage. We’re actively monitoring until a full resolution is confirmed and all lines are restored.
Please use the following inbound toll free numbers: Sales - +1 844-368-2506 Support - +1 844-368-1697
Posted Feb 13, 2020 - 14:23 EST
Update
While we investigate this issue, please use the following inbound toll free numbers: Sales - +1 844-368-2506 Support - +1 844-368-1697
Posted Feb 13, 2020 - 09:29 EST
Update
We are continuing to investigate this issue. Chat/SMS Support has resumed. Please reach out via this channel until phone support has been re-established.
Posted Feb 13, 2020 - 09:02 EST
Investigating
We are currently experiencing issues with our phone, chat and SMS systems preventing merchants from contacting ShopKeep Customer Care. This is being investigated. Please subscribe for updates.